You can either send us an email on hello@kweizar.energy or call 081 053 3596. One of our friendly Agents will speak to you or call you.
Where can I buy your product?
You can buy directly from us - email us on hello@kweizar.energy – one of our Agents will gladly call you back and take your order, or you can buy our products from:
Makro
Takealot
Leroy Merlin
Nedbank Avo
How do I activate my product?
If you have bought an X1000, D100 or iMax10, you will need a token to activate your Product.
Purchasing directly from us will include a token being sent to you via SMS. If you have not received that token, please call 081 053 3596 for assistance.
If you bought our product via one of our retailers, you will need to register your unit on our Atlas Platform. One of our friendly Agents will help you do that – please call 081 053 3596 to start your “delightful” journey of clean and affordable lighting and mobile charging.
Have a token, what do I do?
Your token will be a 12 digit number that will be formatted like this: 000-000-000-000.
Find the SMS has has your most recent token, enter the token number onto the keypad found on your control box. Wait a few seconds, the number of days credit that you have bought will show on your control unit digital screen.
Remember to charge your unit frequently – it won’t work if it is not charged.
How can I charge my unit?
Place your solar panel in direct sunlight in a safe place – you don’t want anyone standing on your panel. Take the cable at the back and plug the connector into the control unit – there is only one plug where the connector can fit.
You will see that the battery will start to charge. It is best to keep your battery 100% charged for optimal use.
My unit is dead. What do I do?
If you have not charged your Control Unit Battery, or have left the Control Unit on when it is not being used, you have probably drained your battery.
You need to follow the charging instructions and leave the solar panel in direct sunlight or a strong charging position in order to refill your battery charge. It will take some time.
NOTE: Best not to let your battery go flat.
I’ve charged my unit and it still won’t work!
Please contact our Call Centre to see if we can help you – phone 081 053 3596.
If the Call Centre is unable to assist you, we will arrange for our Territory Manager to contact you. We will follow a diagnostic process and if we cannot fix your Product, it will be returned to our Repair Centre in Long Meadow, Edenvale.
Your product will be assessed. If an item is in warranty and has not been tampered with or damaged by you, we will fix the unit.
If you have or someone you know has tampered with or damaged our Product, the cost of repair will be for your account.
How can I buy additional lights for the X1000 or D100?
Please call 081 053 3596 and place an order with our friendly agents.
Can I add another Solar Panel to my iMax10?
Yes, you can – we will need to order that for you. Please call 081 053 3596 and place an order with our friendly agents.
I want to buy another X1000, D100 or iMax10, can I use the same Account Number?
No. Each of those products has a unique Account Number that is found on the Control Box. Each time you buy a product, a separate account will be opened with us. Also the warranty and token terms related to each product flow from your purchase date – we need to keep each of your products separate to manage those processes.